Privacy Policy

At Lobato Design, we are committed to protecting your privacy and ensuring a safe online experience for all our customers, especially the children and families we serve. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our store, we may collect the following information:

  • Personal Information: Name, billing and shipping addresses, payment information (including credit card numbers), email address, and phone number.

  • Order Information: Products you purchase, date/time of purchase, and order amount.

  • Device Information: IP address, browser type, time zone, and cookies to help us understand how our customers use our site.

  • Communication Information: When you contact us via email or forms, we may keep a record of that correspondence.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiries

  • Provide customer support

  • Improve our website and services

  • Send you promotional emails (only if you opt-in)

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Shopify (our e-commerce platform) to power our store

  • Payment processors to securely process payments

  • Shipping providers to deliver your orders

  • Legal authorities when required by law

4. Children's Privacy

Our store is intended for parents and guardians who are purchasing books for children. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child, we will delete it immediately.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections to your data

  • Request deletion of your data

  • Opt-out of marketing communications

You can exercise these rights by contacting us at [insert email address].

6. Data Retention

We will retain your information for as long as necessary to fulfill orders, comply with legal obligations, and improve our services.

7. Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The latest version will always be posted on this page.